Crittenton Services for Children and Families

(Fullerton, CA)

Title: Chief Executive Officer

View Position Brochure Here

ABOUT THE ORGANIZATION

Mission:

Crittenton offers behavioral health care, safe shelter, and individualized support to help people in need heal from trauma and reach their full potential.

Vision:

We seek a world where every person is connected to safe and healthy relationships.

Values:

• Client-focused
• Adaptable
• Compassionate
• Culturally Responsive
• Committed
• Impactful

Crittenton Services for Children and Families is a nationally accredited behavioral health and child welfare nonprofit with more than 50 years of experience serving the most vulnerable system-involved children, youth, and families. Crittenton’s treatment philosophy is one of being trauma-responsive and is at the core of all programming efforts in order to best address childhood trauma in a holistic and culturally sensitive manner. 

Established and incorporated in 1966, Crittenton continues to prioritize treatment interventions that can proactively interrupt and break the cycles of abuse, neglect, and continued system involvement. Crittenton is proud to have a team of highly skilled mental health professionals working together in order to provide around-the-clock care; comprehensive mental health services; family-based support services and community-based services that best serve the needs of the children and families in their care.

Crittenton proactively addresses and adopts best practices in order to serve those that need them the most by harnessing the collective ability of the agency via a trauma-responsive treatment approach. All referrals are made by the courts, school districts or governmental placement agencies unless otherwise noted. 

Programs include:

• Shelter Care Services
• Foster Care Program
• Transitional Age Housing
• Family Preservation
• Community-Based Services (including wraparound)
• Outpatient Mental Health Services

Office locations include:

• Los Angeles County
• Orange County
• Riverside County

For additional information, please visit www.crittentonsocal.org.  

THE OPPORTUNITY 

With a skilled senior leadership team, a dedicated Board of Directors and volunteers, and the backing of many supporters and partners in place, Crittenton is seeking a visionary, compassionate, and mission-driven leader as its next Chief Executive Officer. Through a collaborative approach, in partnership with staff and the Board, the next CEO will bring a new vision to the future of this highly respected and vitally important organization as it meets the ever-increasing demand for its services. 

THE POSITION

The Chief Executive Officer (CEO) provides strategic direction and overall leadership to Crittenton by articulating vision, setting goals, strengthening culture, and empowering the senior management team, while working collaboratively with the Board of Directors. The CEO is responsible for ensuring that all fiscal, operational, fund development, marketing, human resources, technology, and program strategies are effectively implemented throughout the organization.

Reporting to the Board of Directors, the CEO oversees the annual operating budget of approximately $40 million and staff of 430 FTE through the following direct reports: the Senior Vice President, the Vice President of Quality Assurance, the Vice President of Development, the Vice President of Human Resources, the Chief Financial Officer, and the Executive Assistant.

Specifically, the CEO has the responsibility to:

• Define the strategic direction of Crittenton in partnership with the Board and senior staff, consistent with the vision, mission and culture of the organization. 
• Provide oversight of all operational functions of the organization, including program development, management and administration, financial management, community relations, fund development, human resource management, volunteer leadership, facilities management, and infrastructure growth.
• Ensure the organization is operated on a sound fiscal basis. Working with the Chief Financial Officer and other senior staff members, oversee the development of the organization’s budget, manage within the budget, and keep the Board of Directors regularly informed of the financial status of the organization. Lead the process to secure, manage and administer all revenue streams, including philanthropy, corporate and government contracts and grants.
• In partnership with senior management, maintain and enrich Crittenton’s strong, distinctive culture and operational values, centered around equity and inclusivity. Nurture a culture of continuous improvement achieved through an ongoing process of defining goals, developing strategies, implementing systems, and measuring and rewarding performance results.
• Lead the executive management team to strengthen and support the programmatic, financial and operational goals of the organization, including attracting, retaining, developing, and motivating qualified staff. Ensure opportunities for ongoing staff development and mentorship, including setting goals and measuring results to drive organizational performance and outcomes.
• Serve as the primary spokesperson and advocate for Crittenton and promote its mission by clearly articulating its programs and impact on the community. Establish and grow mutually beneficial relationships with nonprofits, government agencies, elected government officials, corporations, funders, community leaders, educational institutions, media, and others to support the growth and development of the organization.
• Play a major role in securing funding for the organization. Develop effective partnerships, collaborations, and strategic alliances with government agencies, foundations, corporations, and individuals as well as with other sources of funding and service partners.
• Support an engaged Board of Directors in advancing the work of the organization. Provide timely and accurate information to the Board so it can effectively execute its oversight role. Facilitate the Board’s operations and administration and contribute to the selection and recruitment of new Board members.

TRAITS AND CHARACTERISTICS DESIRED

The ideal candidate will:

• Be a visionary and inspiring leader.
• Convey a personal passion for serving others and working with the community’s most vulnerable members.
• Exhibit empathy, humility, compassion, integrity, honesty, trustworthiness, emotional intelligence, strong ethics, and fairness.
• Possess exceptional communication, listening, and relationship-building skills, connecting with diverse stakeholders internal and external to the organization.
• Bring demonstrated experience with and a strong commitment to applying an equity lens to their work and a track record of centering Diversity, Equity, Inclusion and Access as organizational values.
• Demonstrate a deep understanding of the organization’s programs, and the ability to effectively communicate its vision and impact to broad audiences.
• Foster collaboration, trust, and transparent communication through an open and empowering leadership style.
• Inspire and mentor teams, combining a strategic perspective with effective execution of day-to-day priorities.
• Demonstrate critical thinking, financial acumen, organizational skills, and logical priority-setting abilities.

CAREER TRACK LEADING TO THIS POSITION

Competitive candidates will bring a track record of excellence in senior leadership positions, ideally from other California-based complex nonprofit human service organizations recognized for their commitment to exemplary service to the community and their clients. 

In addition to demonstrated leadership experience, competencies in the following areas will be highly valued:

• Culture building and change management
• Talent development
• Strategy development
• Operational excellence
• Board relationships
• Financial management
• Government contracts  

The CEO must demonstrate an ability to recruit, develop, inspire, and collaborate with a diverse staff, and will have a management philosophy that supports a positive team culture, high performance as well as employee development and retention. Excellent relationship-building skills and success in forming strong community partnerships are also essential.  

Demonstrated successful experience in program development, fundraising, and board relations will be highly valued. The ideal candidate will be a dynamic and forward-thinking individual who has shown success in generating widespread support for an organization, broadening its reach and scale to increase its impact.

The CEO must have a solid understanding of effective, forward-looking fiscal management, with wisdom and prudence in the deployment of financial resources and sufficient fiscal management experience to be conversant with the fiduciary responsibility of a complex organization with a large asset base. Familiarity with the process and accountability required for government funding is strongly preferred.

A degree in social work, human services management, public administration, nonprofit management, business administration, or a related field is preferred. However, a demonstrated successful track record serving in a senior leadership position of a similar organization will be considered of equivalent value to a degree.

COMPENSATION & ADDITIONAL CONSIDERATIONS

The annual salary range for this position is $225,000 to $275,000 plus bonus potential. Relocation assistance, if needed, is negotiable. A comprehensive and competitive benefits package will be provided. 

The CEO is expected to have a regular presence in the office and be available for frequent in-person meetings with staff, Board members, funders, and community members.

Crittenton’s Commitment to Diversity

In accordance with federal law and Crittenton’s organizational values we do not discriminate on the basis of race, color, national origin, sex, age, sexual orientation, gender identity, gender expression or disability. We are proud to say that Crittenton is an equal opportunity and a veteran friendly employer.

We value differences in race, gender, age, religion, perspective and experience. Given the culturally diverse communities we serve, Crittenton is committed to hiring professionals from a wide range of backgrounds. It is the diversity of our own personal experience that makes us a strong community partner, thus, enabling us to better relate to the needs of the families and children we serve.